Claims Support
Our in-house claims team are here to make the claims process as seamless as possible
For assistance with an urgent or out of hours claim, please contact your insurer whose contact details can be found in your policy documents, or on their website.
Our claims proposition includes:
On-site representation for serious incidents
Personal visits from our Claims Manager
Appointment of dedicated Loss Adjuster to assist with large claims
Access to free legal opinion if a claim is repudiated
Review of your claims defensibility systems/procedures
Claims training
Trend analysis on your portfolio
Periodic claims reports
Proactive management during the life cycle of the claim
Specialist Team
Dealing with a claim can be stressful so our claims service is designed to provide help when you need it most and to give you peace of mind throughout the claim process. Should you need to make a claim, our dedicated in-house team are here to help you.
Guy Adams
Claims Manager
Paul McGhee
Claims Handler
Claims case study
Frequently Asked Questions
During normal office hours please contact one of the Hayes Parsons team on the details above. In an emergency or out of hours, contact the Hayes Parsons Claims Manager or your insurer directly. You should be able to find contact details for your insurer’s claims helpline in your policy documents or alternatively on their website.
If you receive any communication about a claim against you or your business, or you are aware of an incident that could lead to a claim, please contact us as soon as possible. Do not admit liability. Any communication received should be passed to us unanswered as your insurer will deal with the matter on your behalf.
This is dependent on many factors including the type of claim and whether there are third parties involved. However, we aim to always keep you updated on your claim every step of the way.
A loss adjuster may be appointed by the insurer as an impartial party to assist with large or complex claims. They will investigate the claim and assess the scope of the damage or loss you have suffered and ensure you are claiming the correct amount. As part of this process, they may visit your premises or request extra evidence.
If you have been involved in a car accident it can sometimes be difficult to recall specific details later, especially if you are in shock. If you need to make a claim, you should call us (or your insurers) as soon as possible after the accident.
Regardless of fault, you should remember to follow the below steps after a motor accident:
- If you or anyone else has been injured, call an ambulance ASAP
- Do not admit blame or offer to pay for any damage, as this will be dealt with by your insurers
- Make a note of the name, vehicle registration number and contact details of any other drivers involved and any witnesses
- If possible, take some photos or videos of the scene and damage, this will be incredibly helpful to your insurers.
